Bondling
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Orders and purchases

Orders and purchases

How to check your Bondling orders, restore purchases, manage a membership and get help with a charge or a refund. Prices are shown by the App Store or Google Play at checkout.

Last updated: October 25, 2026

Find your orders

  1. 1

    Sign in with the right account

    Open Bondling and sign in with the account that made the purchase.

  2. 2

    Open Purchase orders

    Go to the Me tab and choose Purchase orders.

  3. 3

    Check the details

    Each order shows the item, the store, the time, the price and an order number, together with its status.

What each status means

Processing
The store has reported the purchase and we are verifying it. This usually clears on its own; keep the app open and connected.
Completed
The purchase was verified and its Heartgems or membership were added to your home.
Failed
The purchase could not be verified and nothing was added. If you were charged, try Restore purchases, then contact us.
Refunded
The store refunded the purchase, so the Heartgems or membership it provided were removed.
Revoked
The store cancelled the purchase or subscription, for example after a payment dispute, so its benefits were removed.

Restore purchases

If a payment went through but nothing arrived, or you moved to a new phone, go to Me, open Membership & points and tap Restore purchases. Use the same App Store or Google Play account that made the purchase. Restoring checks your existing purchases and never charges you again.

Cancel or change a subscription

Subscriptions are billed and renewed by Apple or Google. To stop the next charge, cancel in your store account before the renewal date. Deleting the app or your account does not cancel it.

Cancel a subscription from AppleCancel a subscription on Google Play

Membership and the shared wallet

  • Heartgems you buy, and the Heartgems included with a membership each month, go into the wallet you share with your current partner.
  • One active membership covers both of you. If you both subscribe, Bondling shows a notice. The app cannot cancel a subscription for you, so cancel the extra one in your store account.
  • If a purchase is refunded, the Heartgems it added are removed. If they were already spent, the difference is recorded as a balance that new Heartgems pay off first.
  • Unpairing or deleting your Bondling account does not cancel a subscription and does not refund past purchases.

Refunds

Refunds are handled by the store you paid: request one from Apple for App Store purchases, or from Google Play under its refund policy. If the store cannot help, email us with your order details and we will look into it.

Request a refund from AppleGoogle Play refund policies